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Q: How will I know the status of my order?
 A: You will receive an email status of your order when it has been reviewed and entered into process. You will receive a second order number in the email. The order status in the "Order History" section of the site is not the actual ship date. Contact Customer Service at 1-800-767-9095 for the actual ship date.
Q: How can I change my account information?
A: Change account information by clicking on the My Account underlined link to edit personal information.
Q: I forgot my password. How do I get it?
A: Click on the Forgot Password? underlined link on right side of home page and complete the fields to have your password sent to your email address.
 Q: How secure is my personal information on your website?
A: Personal information is encrypted during transmission into a data form that is impossible for anyone for whom it is not intended to be able to read. The purpose for this is to ensure privacy of your information for maximum security and confidentiality. In addition, be assured, Brookfield Uniforms Direct never sells or gives away any customer information in the form of customer lists. Your privacy is protected with us. Please see our Privacy Policy link.  
Q: Is my credit card information safe?
A: Absolutely! It is statistically safer to use your credit card over the Internet than in a restaurant. Our website servers use Secure Socket Layers (SSL), an encryption technology. For more information, please see our Privacy Policy link. Our website is PCI compliant which is the highest level of credit card security available.  
Q: When will the charges be processed against my credit card?
A: Your credit card will be authorized upon receipt of your order. Your card will actually be charged at time of shipment to include all applicable tax calculations for your shipping address. For postal employees, if tax is applicable for your shipping address, it will be calculated and added to your personal credit card amount for items that exceed your postal allotment debit card amount or for non-allotment purchases.
Q: Will I be charged sales tax?
A: Residents of some states may be subject to sales tax. We are required by law to collect applicable sales tax in these cases. For Postal employees, tax is only applicable to that portion of your order that is not covered by your Postal Allotment Debit Card. It will be added to your credit card payment at time of shipment when your card is charged. If you are sending in a payment, be sure to include your applicable sales tax in your order payment total for the portion of your order that exceeds what is covered by your postal allotment card.
Q: How can I view orders that I have placed?
A: Click the My Account underlined link to page and click View Order History underlined link. If you have questions about a specific order, you may email us at or contact us by phone at 800-527-0606. Customer Service is staffed 7-5:30 Central Time, Monday through Friday, or you may leave a voice mail message any time in which we could follow up and reply. We expect your order to be processed quickly and to arrive within 7-10 business days within the continental United States. If you do not receive your order within this reasonable time, please don't hesitate to contact us

Q: How do I cancel or change an order?

A: We want you to enjoy your products as soon as possible and make every effort to ship your order as quickly as possible. You may contact Customer Service at 1-800-527-0606, our operation hours are 7-5:30 Central Time, Monday through Friday, or email us at If your order has not yet processed through the warehouse, we will be happy to make changes. Once it has shipped, refer to our Returns Policy if you wish to return for credit or exchange. All authorized returns should be insured and returned back to our Missouri facility at Brookfield Uniforms, 1715 Linn Street , North Kansas City, MO 64116.  
Q: How can I place an order for an EXPIRING ALLOTMENTon weekends or holidays?
A: We will do everything possible to expedite your order when you follow these simple procedures. Call Brookfield Uniforms Direct Customer Service at 800-767-9095 and dial 1 to get into our voice mail where you may leave a detailed message. You must make the call before 7:00 pm CST in order for us to secure your expiring funds. Speak slowly and clearly while recording this information: Your full name, your job type, your postal debit card number and expiration date, the total dollar amount of your order, a telephone number where you can be reached. You do not need to submit any other order details at this time. The next business day, call Brookfield Uniforms Direct Customer Service at 800-767-9095 and indicate that you left an expiring allotment message on the recorder. At that time, they will obtain your ordering details and complete your order with the secured funds.   We are not responsible for lost uniform allowance funds.
Q: Do I loose my current allotment money if it isn’t used before my next anniversary date?
A: Allotment monies cannot be rolled over from year to year. They must be spent within the year for which they are designated. It is wise to spend any old allotment money at least 2-3 weeks before your new allotment becomes available to avoid processing problems with your debit card bank transaction. If for some unforeseen reason, you did not spend all your allotment money before your new allotment became available, you should discuss with your Post Office Human Resource Manager how to proceed.  
Q: Can I place an order for my next year's allotment money now?
A: FUTURE allotment orders can be placed online up to 90 days in advance of the new allotment date. At "Check-Out" enter your future allotment date and in the "Last Minute Instructions" enter "Future Order". When your new allotment money becomes available upon your allotment date, the order will be immediately processed without your having to call back.  
Q: Why are male items found in the female uniform programs and some female products listed in the male uniform programs?
A: Postal regulations stipulate women may order men's garments to meet their sizing requirements when women's sizing is not suitable. Therefore, male items are listed along with female items in the female uniform programs. Likewise, men can order female non-logo items such as shoes, belts and overshoes so these female items are included in the male uniform programs for easier item selection.  
Q: Can anyone purchase items from Brookfield Uniforms Direct?
A: Brookfield Uniforms Direct can only sell postal-logo uniforms to the US Postal Employees. However, ANYONE may purchase non-logo items such as our high quality boots, shoes, socks, gloves and belts.  
Q: Are there any restrictions on what a Postal Employee can buy with allotment card money?
A: USPS ELM (Employee and Labor Relations Manual) regulations state that Postal Employees who are required to wear a uniform must select the uniform category as prescribed for their appropriate gender and duties and are not allowed to order for others. All crafts can purchase socks and shoes on their allotment. Overshoes are not allowed on allotment orders for Maintenance, Window Clerk, Mail Handler, Vehicle Maintenance and Bulk Mail.Refer to the quick link on the Home Page to the ELMdocument for more info.  
Q: How do I know what size garment to order?
A: Brookfield Uniforms Direct adheres to standard retail sizing specifications. Our website and our catalog both have our sizing information and guidelines for how to measure based on the garment type you are ordering. If you are uncertain how to measure, simply call 800-767-9095 and Customer Service will be happy to help guide you through the "how to measure" steps.
Q: What alteration services do you provide?
A: Slacks are hemmed at no charge to your specified inseam or out seam measurement. Slacks hemmed shorter than 27.5 inches make the garment nonreturnable.
Q: When are orders shipped?
A: Every effort is made to ship your order as quickly as possible. Alterations typically add 3-5 days to the order processing time. Most orders are then shipped Priority Mail and you should receive within 7-10 business days. Some items are shipped directly from our vendor to you and would come in a separate shipment. The packing list would indicate when this has occurred on an item.
Q: When will my backordered item(s) ship?
A: Brookfield Unifomrs Direct has a huge warehouse full of items in stock at all times. However, if an item is temporarily out of stock it will ship separately from the "in-stock" items on your order as soon as product becomes available.  
Q: Can my order be shipped to my work address?
A: Orders may be shipped to your home address, work address, or any other temporary address you specify at order placement time by completing the shipping address information.  
Q: I'm missing pieces of my order. What should I do?
A: If there is a shortage of items in your order, contact Brookfield Uniforms Direct Customer Service toll free # 1-800-767-9095 immediately for assistance.
Q: What if my package arrives and is damaged?
A: If a package has been damaged during transportation, please contact your USPS carrier or Brookfield Uniforms Direct Customer Service at 800-767-9095 immediately for assistance.
Q: What is your return policy?
A: Refer to our Returns Policy underlined link for how to handle returns and exchanges.
Q: How can I request a catalog?
A: You can request a catalog by clicking on the Contact Us top link and sending us an email at  You may also contact Brookfield Uniforms Direct Customer Service at our toll-free # 1-800-767-9095. Our fax number is 800-723-6540 as another means of reaching us.





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